Questions? We have answers.

No. The Free plan costs $0 and comes with 30 credits every month, so you can try the platform without entering any payment details. When you are ready for more, upgrade to Standard or Premium from the pricing page at any time.

Not at all. Every tool starts from a plain-language prompt, and the editor suggests styles, sizes, and example prompts so you always have a starting point. Most new users produce their first usable image within minutes of signing up.

Free accounts get 30 credits per month, image generation up to 1024px, community support, and 1 seat. Exports on the Free plan carry a MetaXAI watermark. It is built for evaluation and personal projects — paid plans add HD or 4K exports, no watermark, and a commercial license.

Standard and Premium unlock all six core tools: AI Image Generator, Image Reimagine, AI Video Generator, Background Remover, Magic Cleanup, and Custom Model Training — with private model training runs enabled on Premium. Paid plans also include AI audio and voiceover, an AI chat assistant, and team workspaces, while API access is a Premium feature. See the features page for a full tour.

Yes. Custom Model Training lets you upload your own artwork, product shots, or brand imagery and train a private style model that only your workspace can use. Private training runs are included with the Premium plan, and the models you train are never shared with other customers.

Free accounts export up to 1024px with a watermark. Standard removes the watermark and unlocks HD exports, and Premium raises the ceiling to 4K. Your plan sets one quality level across every tool, so videos and cleaned-up images follow the same tiering.

Yes. Cancel from your account settings in a couple of clicks — no phone call, no retention hoops. Cancellation takes effect at the end of your current billing cycle, and you keep full access to your plan until then.

Your first purchase of an annual plan is covered by a 14-day money-back guarantee — email us within 14 days for a full refund. Monthly fees are non-refundable once the billing cycle starts, but you can cancel at any time so you are not charged again. The complete policy lives in our Terms of Service.

Yes. Credit top-up packs are available on the pricing page: $10 for 500 credits, $50 for 3,000 credits, and $100 for 7,000 credits. Top-up credits never expire on paid plans, so it is safe to stock up before a big campaign.

You keep full ownership of everything you upload, and AI outputs are assigned to you to the extent the law permits. Standard and Premium include a commercial license, so exports can go into client work, ads, and products you sell. Because similar outputs may be generated for other users, review results before publishing — the specifics are in our Terms of Service.

MetaXAI runs on enterprise-grade infrastructure with encrypted connections and tightly restricted access to customer content, and we maintain 99.9% uptime. Payments are handled by established payment processors — we never store full card numbers on our systems.

Email [email protected] and we will delete your account and its content, or export your data first if you want a copy. You can also request access to or correction of your personal information at any time. Retention and deletion timelines are covered in our Privacy Policy.